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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services made available through the Bet Flip version of the Bet Flip website at betflipi.com. By creating an account or using any gambling or related services on betflipi.com, you agree to be bound by these Terms. If you do not agree, you must not use the site or services.

These Terms are effective from 1 January 2026 and apply, in particular, to players accessing the Bet Flip version of the site from the United Kingdom. The services are operated by Cybertech B.V., a company registered in Curaçao, and are not licensed or regulated by the UK Gambling Commission. As a result, UK-specific statutory protections, including access to a UK-approved Alternative Dispute Resolution ("ADR") provider, do not apply.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator: Cybertech B.V., a private limited company (B.V.) registered in Curaçao with registered office at Schlools-Plein 21, Curaçao, which operates the Bet Flip online gambling services provided via betflipi.com, including the Bet Flip version.
  • Website or Site: The online platform accessible at betflipi.com (including any subdomains, mobile or localized versions, and associated interfaces) through which the Operator offers gambling services.
  • Services: All products and functionality offered on the Website, including but not limited to casino games, slots, live casino, virtual games, bonuses, promotions, account services, and payment processing related to gambling.
  • User or Player: Any natural person who registers an account or otherwise uses the Services on betflipi.com, including users accessing the Bet Flip version from the UK.
  • Account: A personal user account registered in the name of a Player on the Website, used to access the Services and manage balances.
  • Bet or Wager: Any stake placed by a Player on the outcome of a game or event offered on the Website, whether using real money or eligible bonus funds.
  • Real Money Balance: The portion of a Player's Account balance that originates from deposits and any winnings derived from those deposits, which is not subject to active wagering requirements.
  • Bonus or Bonus Funds: Any promotional funds, free spins, cashback, or other incentives credited by the Operator subject to specific conditions, including wagering requirements, game restrictions, and expiry.
  • Free Spins: A form of Bonus permitting a limited number of spins on specified slot games, potentially subject to wagering and maximum-win limits.
  • Wagering Requirement or Wager: The multiple of Bonus or deposit (for example, "30x the bonus amount") that must be staked by the Player before Bonus Funds and related winnings become withdrawable.
  • Irregular Play: Any betting or gameplay pattern that the Operator reasonably considers to be abusive, manipulative, or intended to unfairly exploit Bonus terms or technical vulnerabilities, as further outlined in the Bonus Terms and Betting & Gameplay Rules.
  • KYC (Know Your Customer): The identification and verification processes carried out by the Operator to confirm a Player's identity, age, address, source of funds, and other relevant information.
  • AML (Anti-Money Laundering): The laws, regulations, and procedures aimed at preventing the use of the Services for money laundering, terrorist financing, or other financial crime.
  • UK Player: A Player who is ordinarily resident in, or accessing the Services from, the United Kingdom.
  • Terms: These Terms and Conditions, together with any documents referenced in them (including the Privacy Policy, game rules, bonus rules, and payment rules), as amended from time to time.

Account Registration

Eligibility

  • Age requirement: You must be at least 18 years old (or the higher legal age for gambling in your jurisdiction) to open an Account and use the Services. The Operator reserves the right to request proof of age and to suspend or close any Account if age verification is not completed satisfactorily.
  • Legal capacity: By registering, you confirm that you have legal capacity to enter into binding contracts and that online gambling is lawful in your country or territory of residence. It is your responsibility to ensure that you do not violate applicable laws by using the Services.
  • UK regulatory notice: The Services are offered from Curaçao and are not regulated by the UK Gambling Commission. UK Players who choose to use the Bet Flip version on betflipi.com do so with the understanding that UK-specific gambling protections, including UKGC oversight and UK ADR schemes, do not apply.

Registration Process

  • Account creation: To register, you must complete the online registration form on betflipi.com, providing at minimum your full name, date of birth, country of residence, email address, and a chosen password. The Operator may request additional details such as address and preferred currency.
  • Email verification: You may be required to verify your email address by clicking a verification link sent to the email you provided. Until verification is successful, your access to the Services may be limited or blocked.
  • Single-account rule: You may register only one Account with the Operator. Multiple Accounts, including Accounts registered under different names, email addresses, or devices, are prohibited and may be treated as abuse or Irregular Play.

KYC, AML and Verification

  • Identity verification: The Operator may at any time request documents to verify your identity, age, address, and payment methods. This may include a copy of your passport or identity card, a recent utility bill or bank statement, and copies or screenshots of payment instruments.
  • Source of funds: In accordance with AML obligations, the Operator may ask you to provide information and documents about the origin of funds used for gambling, particularly where your betting activity is substantial or unusual.
  • Verification timing: The Operator may suspend deposits, bets, or withdrawals while verification checks are pending. In some cases, winnings may not be paid until KYC and AML checks are fully completed.
  • Failure to provide information: If you do not provide accurate information or fail to supply requested documents within a reasonable period, the Operator may suspend or close your Account and, where required by law or regulation, may withhold funds pending clarification.

Account Security and Player Obligations

  • Accuracy of data: You must ensure that all information you provide during registration and throughout your relationship with the Operator is accurate, complete, and kept up to date. You must promptly update any changes (for example, a new address or email).
  • Password security: You are responsible for maintaining the confidentiality of your username and password. Any activity carried out under your Account will be presumed to have been carried out by you. You must notify the Operator immediately if you suspect that your login details have been compromised.
  • Prohibition on third-party access: You must not permit any other person to use your Account or to place Bets on your behalf. Account sharing is strictly prohibited and may result in suspension or closure.
  • Self-exclusion and limits: Where available on betflipi.com, you may set deposit, loss, or session limits and may request temporary or permanent self-exclusion. Note that UK-wide tools such as GAMSTOP do not automatically apply to the Services because the Operator is not UK-licensed.

Betting & Gameplay Rules

General Principles

  • Game rules: Each game or category of games may have its own rules, payout tables, and specific terms provided by the relevant game provider. By placing a Bet, you confirm that you have read and understood the rules applicable to that game.
  • Random number generators: Where applicable, game outcomes are determined by a random number generator (RNG) or equivalent mechanism. The Operator aims to ensure that RNG-based games operate fairly, in line with the technical standards required by its Curaçao licence, though such standards may differ from UK regulatory standards.
  • Time of acceptance: A Bet is deemed accepted only when it appears in your game or Account history and the server confirms registration. If a Bet is not confirmed due to technical error, it will not be considered valid.

Placing Bets

  • Minimum and maximum stakes: Each game has specific minimum and maximum stakes. These limits are displayed within the game or in the game rules. The Operator may adjust limits at any time and may impose account-specific limits where necessary.
  • Bet confirmation: Once you place a Bet and it is accepted by the system, you cannot usually cancel or change it. You should carefully review your Bet before confirming.
  • Currency and balance: Bets can only be placed if your Real Money Balance or eligible Bonus Funds are sufficient to cover the stake. Where currency conversion applies, conversion rates are determined by the payment processor or Operator and may include conversion fees.

Bet Cancellation and Settlement Errors

  • Obvious errors: If a Bet is accepted at an obviously incorrect price, odds, or configuration due to technical or human error (for example, a clearly wrong payout rate), the Operator reserves the right to void the Bet or to settle it at the correct terms that should have applied.
  • Interrupted games: If your connection is lost during a game, the outcome recorded on the Operator's servers will prevail. In many games, the round will complete on the server even if your screen freezes. You may review the result in your game or Account history.
  • Refunds: Where a game round is cancelled or voided due to system failure or malfunction, the stake for the affected Bet will generally be refunded to your Account. In such cases, you will not be entitled to any winnings that might have resulted from that round.

Live Casino, Chat and Conduct Rules

  • Respectful behaviour: When using live casino tables or chat functions, you must act respectfully toward dealers, staff, and other Players. Offensive, discriminatory, threatening, or abusive language or behaviour is strictly prohibited.
  • Prohibition of collusion and fraud: You must not engage in collusion, cheating, or any attempt to manipulate game outcomes or other Players. Sharing of hole-card information, card counting where prohibited, or using bots or scripts to automate play is forbidden.
  • Use of chat: Chat may be monitored and recorded. The Operator may remove chat privileges, suspend, or close Accounts that misuse chat or otherwise disrupt the Services.

Prohibited Practices and Irregular Play

  • Irregular Play examples: Without limitation, the Operator may treat the following as Irregular Play in relation to Bonuses: (i) placing single large bets or very high-stake bets after a series of low-stake bets merely to exploit Bonus funds; (ii) low-risk or zero-risk betting strategies that guarantee a profit regardless of the outcome; (iii) deliberately delaying game rounds or exploiting technical glitches; (iv) using multiple Accounts or collaborating with others to meet wagering requirements.
  • Consequences: Where Irregular Play is identified, the Operator may remove Bonuses, cancel associated winnings, and return only the original deposit, or, in serious cases, close the Account. Any such decision should be reasonably justified and documented in the Account records.
  • Player information: If action is taken on the basis of Irregular Play, you may request an explanation and relevant Account history. The Operator will provide a reasoned response, subject to its legal and regulatory obligations.

Bonus Terms

Bonus Activation

  • Eligibility: Bonuses and promotions on betflipi.com are discretionary and may be offered to specific Players, markets, or versions of the Website, including the Bet Flip version. Not all offers are available to all Players.
  • Activation rules: Each Bonus has specific activation requirements, such as a minimum deposit, entry of a bonus code, or selection on the cashier page. The exact conditions appear in the relevant promotional description and form part of these Terms.
  • One active Bonus: Unless explicitly stated otherwise, only one Bonus can be active on your Account at any given time. Attempting to circumvent this rule may be treated as Irregular Play.

Wagering Requirements and Timeframes

  • Wagering multiple: Unless otherwise specified, deposit match Bonuses and similar offers must be wagered a stated number of times (for example, "30x bonus amount") before Bonus Funds and related winnings become withdrawable. Free spin winnings may be converted into Bonus Funds with their own wagering requirement.
  • Contribution of games: Different games may contribute differently towards wagering requirements. For example, slot games may contribute 100%, while table games and live casino may contribute at a lower percentage or not at all. Contribution tables will be published in the Bonus rules.
  • Time limit: Bonuses usually have a time limit (for example, 7, 14 or 30 days) within which wagering requirements must be fulfilled. If the requirements are not met within the specified period, the Bonus and any associated winnings may be forfeited. Time-limited promotions running into or during 2026 will clearly state their expiry dates.

Prohibited Games and Actions

  • Restricted games: Certain games or categories (for example, some progressive jackpots, live casino tables, or low-house-edge games) may be excluded from Bonus wagering. Any attempts to complete wagering requirements using such restricted games may be considered Irregular Play.
  • Bet size limits: Bonuses may include a maximum permitted bet per spin, round, or game (for example, a specified monetary amount or percentage of the Bonus). Betting above this limit while a Bonus is active can lead to forfeiture of the Bonus and related winnings.
  • Abuse of promotions: Creating multiple Accounts, collaborating with other Players, or using multiple payment methods solely to obtain repeated Bonuses is prohibited and may result in cancellation of Bonuses and closure of Accounts.

Combining Promotions and Bonus Cancellation

  • Non-cumulative offers: Unless explicitly allowed, Bonuses and promotions cannot be combined. If you inadvertently receive more than one active Bonus, the Operator may cancel one or more Bonuses and adjust your balance accordingly.
  • Opting out: You may request cancellation of an active Bonus by contacting customer support. If you cancel a Bonus before completing wagering requirements, the Bonus and any associated winnings may be removed, while your Real Money Balance will usually remain unaffected.
  • Bonus-specific terms: Individual promotions may contain additional terms that apply in conjunction with these general Bonus Terms. In case of conflict, the specific promotional terms will prevail for that promotion.

Payments & Withdrawals

Deposit Methods

  • Supported methods: The Website may support deposits via bank cards, e-wallets, vouchers, and cryptocurrency payment methods, subject to availability in your country and at the Operator's discretion.
  • Processing: Deposits are usually credited to your Account shortly after confirmation but may be subject to delays outside the Operator's control, including delays caused by payment providers or blockchain networks.
  • Third-party payments: You may deposit only from payment instruments that are in your own name. Deposits from third parties (including family members, business accounts, or shared wallets) are not permitted and may result in the funds being returned and the Account being reviewed.

Withdrawals

  • Withdrawal channels: Where possible, withdrawals will be processed via the same method used for deposits. The Operator may require that you withdraw to a method in your name and may limit available withdrawal methods based on technical or regulatory considerations.
  • Processing time: The Operator aims to review and process withdrawal requests within a reasonable period, which may vary depending on KYC checks, method used, and volume of requests. External processing times (for example, bank or wallet processing) are outside the Operator's control.
  • Verification: Withdrawals may be delayed or withheld until your identity and payment methods have been fully verified. Additional source-of-funds checks may be conducted for higher-value withdrawals or unusual activity.

Limits, Fees and Currency

  • Limits: Minimum and maximum deposit and withdrawal limits may apply per transaction, per day, per week, or per month. Such limits will be communicated on the cashier pages or in these Terms and may be adjusted over time.
  • Fees: The Operator may charge reasonable processing fees for certain deposit or withdrawal methods, particularly where third-party providers charge the Operator. Any such fees will be disclosed before you confirm a transaction.
  • Currency conversion: If your Account is held in a different currency to your payment method, currency conversion will be carried out at the applicable rate used by the payment provider or Operator. Conversion may involve additional costs or rate spreads.

Refunds, Chargebacks and Bonus-related Adjustments

  • Refunds of Bets: Bets that are cancelled or voided (for example, due to game malfunction) will typically result in the stake being refunded to your Account. Winnings from voided games are not payable.
  • Chargebacks: If you initiate a chargeback or reversal of a deposit, the Operator may suspend or close your Account, recover any winnings derived from the reversed funds, and pursue recovery of outstanding amounts owed.
  • Bonus-related adjustments: If a Bonus has been applied incorrectly or in breach of the Bonus Terms, the Operator may adjust your balance by removing the Bonus and any associated winnings, while usually returning the original deposit, subject to fraud or abuse investigations.

Financial Risk and Safeguarding

  • No UK segregation regime: Player funds are held by a company registered in Curaçao and are not protected by the UK client funds segregation regime. In the event of the Operator's insolvency, there is a risk that some or all funds in your Account may not be recoverable.
  • Responsible gambling: Gambling involves financial risk and may lead to loss of money. You should only gamble with funds you can afford to lose. Because the Operator is not UK-regulated, UK-specific protection measures (for example, mandatory tools or interventions) may not apply to betflipi.com.

Limitation of Liability

Operator Obligations

  • Provision of Services: The Operator will use reasonable efforts to provide the Services in a fair, reliable, and secure manner consistent with its Curaçao licensing obligations and industry practice, but cannot guarantee uninterrupted access or freedom from errors.
  • Accuracy of information: The Operator strives to ensure that game rules, payout tables, and account statements on betflipi.com are accurate. In the event of a discrepancy between on-screen information and the data stored on the Operator's servers, the server records will prevail.
  • Correction of errors: Where technical or human errors affect the settlement of Bets, the Operator may void affected Bets or adjust settlements to what should have occurred absent the error. Stakes may be refunded where appropriate.

Exclusions of Liability

  • Technical failures: The Operator is not liable for losses arising from failures or interruptions of telecommunication services, internet connectivity, hardware or software (including your own device), or third-party systems beyond its reasonable control.
  • Indirect and consequential loss: To the maximum extent permitted by applicable law, the Operator is not liable for indirect, consequential, or special losses, including loss of profits, business, opportunity, or data arising in connection with your use of the Services.
  • Self-exclusion and third-party tools: The Operator is not responsible for your use of external self-exclusion tools (such as GAMSTOP) or third-party blocking software. Because the Operator is not UK-licensed, UK-wide self-exclusion schemes may not cover betflipi.com.

Limitation of Liability and Mandatory Rights

  • Monetary cap: Subject to mandatory law and except where otherwise stated, the Operator's total aggregate liability to you arising out of or in connection with a particular Bet will not exceed the value of that Bet, and, in any event, will not exceed your net deposits made over the preceding six (6) months prior to the relevant incident.
  • No exclusion of non-excludable rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, or, where applicable, liability that cannot be excluded under consumer protection laws that apply to you.
  • Responsibility for your actions: You are responsible for all activity under your Account and for any losses incurred due to your own actions or omissions, including failure to keep your login details secure or to comply with these Terms.

Intellectual Property Rights

Ownership

  • Operator's content: All content on betflipi.com, including but not limited to software, source code, databases, graphics, text, logos, trade names, trademarks, audio and video clips, and user interfaces, is owned by or licensed to the Operator and is protected by copyright, trademark, and other intellectual property laws.
  • Third-party content: Game content and platforms provided by third-party suppliers remain the intellectual property of those suppliers and are used under licence by the Operator.

Permitted Use

  • Limited licence: The Operator grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services solely for personal entertainment and non-commercial purposes in accordance with these Terms.
  • Restrictions: You must not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Website or its software, except to the extent expressly permitted by law that cannot be contractually waived.
  • Prohibition on redistribution: You may not redistribute, share, publish, or otherwise make available any part of the Website content to third parties without the Operator's prior written consent.

Privacy & Data Protection

  • Privacy Policy: Your personal data is collected and processed by Cybertech B.V. as described in the Privacy Policy available on betflipi.com. The Privacy Policy forms an integral part of these Terms, and by using the Services you acknowledge that you have read and understood it.
  • Applicable laws: The Operator seeks to handle personal data in accordance with applicable data protection laws, including, where relevant, the EU General Data Protection Regulation (GDPR) and the UK GDPR, to the extent these laws apply to the Operator's activities.
  • Data processing purposes: Personal data may be processed for purposes including Account registration, provision of Services, KYC and AML checks, payment processing, security, customer support, marketing (where permitted), and regulatory reporting.
  • International transfers: Because the Operator is based in Curaçao, your data may be processed outside your country of residence. Appropriate safeguards will be considered where required by applicable law.

Changes to Terms

  • Right to amend: The Operator may amend or update these Terms from time to time, for example to reflect changes in law, regulatory requirements, technical developments, or business needs.
  • Notification of changes: Material changes will generally be communicated by posting an updated version of the Terms on betflipi.com and may also be notified by email, account message, or on-site banners or pop-ups, particularly for players using the Bet Flip version.
  • Effective date of changes: Unless otherwise stated, changes become effective on the date indicated in the updated Terms and will apply to all use of the Services after that date, including ongoing promotions where permitted by law.
  • Your acceptance: By continuing to use the Services after changes take effect, you are deemed to have accepted the revised Terms. If you do not agree with the updated Terms, you must stop using the Website and may request closure of your Account.

Termination & Suspension

Termination by the Operator

  • Grounds for suspension or closure: The Operator may suspend or close your Account, and/or restrict your access to the Services, where it reasonably suspects or determines that: (i) you have breached these Terms; (ii) you are underage; (iii) you have provided false or misleading information; (iv) you have engaged in fraud, money laundering, or other unlawful activity; (v) you have engaged in Irregular Play; or (vi) this is required by law, regulation, or a regulatory authority.
  • Immediate action: In serious cases, including suspected fraud or criminal activity, the Operator may suspend your Account immediately and without prior notice while it investigates.
  • Funds on closure: On closure, the Operator will, subject to any legal or regulatory obligations, pay out any undisputed Real Money Balance to you after deducting any amounts owed. Bonus Funds and associated winnings that have not met wagering requirements may be forfeited.

Termination by the Player

  • Account closure request: You may close your Account at any time by contacting customer support through the channels specified on betflipi.com. The Operator may require verification before processing your request.
  • Withdrawal of remaining funds: Upon closure, you may request withdrawal of your available Real Money Balance, subject to any applicable verification checks, withdrawal limits, and fees.

Dormant Accounts

  • Dormancy definition: If you do not log into your Account or otherwise use the Services for a continuous period (for example, twelve (12) months), your Account may be classified as dormant.
  • Dormancy measures: The Operator may contact you using the latest contact details provided and may, in accordance with applicable law and the Dormant Account policy, apply a reasonable administrative fee to dormant balances or close the Account, returning any remaining funds where possible.

Governing Law & Jurisdiction

Applicable Law

  • Curaçao law: These Terms, your Account, and your use of the Services are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection laws that may apply in your country of residence.
  • UK regulatory disclaimer: The Operator is not licensed by the UK Gambling Commission and has no physical presence in the UK. UK-specific regulatory protections do not apply to the Services on betflipi.com, including the Bet Flip version.

Dispute Resolution

  • Internal complaints process: If you have a complaint, you should first contact customer support using the details on betflipi.com, providing full information about the issue. The Operator will investigate and aim to respond within a reasonable time.
  • Regulator contact: The Operator states that it operates under a sublicence of Master Licence 1668/JAZ issued by Curaçao eGaming. Licence status may, where available, be checked via the official validator at https://verification.curacao-egaming.com. Curaçao eGaming can be contacted at info@curacao-egaming.com, but it is not recognised as a UK ADR body and is not obliged to intervene in individual player payout disputes.
  • No UK ADR: The Operator has not appointed any Alternative Dispute Resolution provider recognised under UK law. UK Players using betflipi.com therefore do not have access to UK ADR schemes for disputes arising from these Services.
  • Court jurisdiction: Subject to any mandatory rights you may have under applicable consumer laws, any dispute arising out of or in connection with these Terms, your Account, or your use of the Services shall be subject to the exclusive jurisdiction of the competent courts of Curaçao.

Contact Information

  • Operator and registered address: The Services are operated by Cybertech B.V., a private limited company (B.V.) registered in Curaçao. Registered address: Schlools-Plein 21, Curaçao.
  • Customer support: You can contact customer support via the contact methods (for example, email address, live chat, or contact form) published from time to time on betflipi.com. The most current support details will always be displayed on the Website.
  • Legal and compliance contact: For formal legal notices or compliance-related queries regarding your use of the Services, you should use the legal or compliance contact details as indicated on betflipi.com, or address written correspondence to Cybertech B.V. at the registered address above.
  • Language: Communication regarding these Terms and the Services, including the Bet Flip version, will generally be conducted in English.