Responsible Gaming

Responsible gaming at the Bet Flip version of Bet Flip on betflipi.com is based on a simple principle: gambling must remain a form of entertainment, not a way to solve financial problems or cope with emotional difficulties. This page is designed to help you take a conscious, informed approach to your play, understand the risks, and use the tools available to stay in control.

Bet Flip, operated online via betflipi.com, encourages all players to set clear limits, recognise early warning signs, and seek help when needed. While the service is provided under a Curaçao eGaming licence rather than a licence from the Gambling Commission in Great Britain, the operator is committed to offering practical safer-gambling tools and support and to responding promptly to any concerns about your gambling behaviour.

The information on this page does not constitute legal or financial advice and does not replace the Terms and Conditions published at https://betflipi.com/terms-and-conditions. It is intended to help you make informed decisions and to highlight external, independent sources of support.

Risk Awareness

Gambling involves risk. Before you play on the Bet Flip version of Bet Flip at betflipi.com, it is important to understand that you can lose money and that gambling can become addictive if not managed carefully. You should only gamble with funds you can afford to lose and never rely on gambling as a source of regular income.

Common Warning Signs

• Gambling more frequently or for longer sessions than you originally planned.
• Thinking about gambling a lot of the time, even when you are at work, at school, or with family and friends.
• Increasing your stakes or chasing losses to try to "win back" money you have lost.
• Spending money on gambling that is needed for rent, bills, food, debts, or other essential expenses.
• Feeling irritable, anxious, or restless when you try to cut down or stop gambling.
• Hiding your gambling from others, lying about how much time or money you spend, or using credit to fund your play.
• Neglecting work, studies, relationships, or hobbies because of gambling.

Quick Self-Assessment Checklist

Read the statements below and consider whether they apply to you. If you answer "yes" to several of them, it may be time to reconsider your gambling and seek support.

• I often gamble longer than I intended and have difficulty stopping once I start.
• I gamble with money that I know I should spend on everyday living costs or existing debts.
• I have borrowed money or sold possessions to fund my gambling.
• I feel guilty, stressed, or depressed about my gambling, but I still continue to play.
• I have tried to cut down or stop gambling, but I have not been able to do so on my own.
• Friends or family members have expressed concern about my gambling behaviour.

If any of these statements reflect your situation, we strongly encourage you to use the safer-gambling tools described below, consider taking a break or self-excluding, and contact independent support services for confidential advice.

Limits & Tools

Setting clear limits before you start playing is one of the most effective ways to stay in control. On betflipi.com, the Bet Flip version of Bet Flip aims to provide configurable tools that allow you to manage how much time and money you spend. These tools may be updated over time; always refer to your account area for the latest options.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits allow you to cap how much money you can transfer into your gaming balance within a given period. The limits are personal to you and should be set based on your own financial situation.

1. Access your account: Log in to your player account at betflipi.com and go to "My Account" or a similarly named section (for example, "Profile" or "Responsible Gaming").
2. Open the limits section: Look for "Deposit Limits", "Limits & Controls", or "Responsible Gaming Tools". This is typically located in the account settings or cashier area.
3. Select the period: Choose the type of limit you wish to set:
   • Daily limit - maximum total deposits allowed in any 24-hour period.
   • Weekly limit - maximum total deposits allowed in any rolling 7-day period.
   • Monthly limit - maximum total deposits allowed in any rolling 30-day period.
4. Enter your amounts: Carefully consider what you can genuinely afford to lose. Enter fixed monetary amounts (for example, £20 per day, £50 per week, £150 per month). Once confirmed, you should not attempt to exceed these limits.
5. Confirm and save: Review your selections and confirm. In line with safer-gambling standards, any decrease in limits should take effect as soon as reasonably possible, while any request to increase or remove a limit may be subject to a cooling-off period to prevent impulsive decisions.

Deposit limits are designed to help you avoid sudden, high spending. You should not try to bypass these limits by using multiple payment methods or creating more than one account, which is prohibited under the Terms and Conditions.

Time Limits and Session Reminders

Time controls help you monitor how long you spend logged in and playing.

1. Find time management tools: In the same "Responsible Gaming" or "Limits" section of your account, look for options such as "Session Timer", "Reality Check", or "Time Limits".
2. Set your preferred duration: Choose how often you want to receive reminders (for example, every 30 minutes, 60 minutes, or 120 minutes). In some implementations, you may also set a maximum session length per day.
3. Respond to reminders: When a reminder appears, it should show how long you have been logged in and may include your net result for the session. Use this prompt to decide whether to stop, take a break, or continue within your pre-set limits.

You can also support these tools by setting device-level reminders or alarms and scheduling regular, non-gambling activities to help break up your play.

Short Breaks ("Time-Out")

A short "Time-Out" is intended for players who need a temporary break but are not yet ready to commit to a longer self-exclusion period.

1. Locate the Time-Out option: In your account under "Responsible Gaming", look for "Time-Out" or "Short Break". This may also appear under "Self-Exclusion & Time-Out".
2. Choose the duration: Available Time-Out periods typically range from 24 hours to several days (for example, 24, 48, or 72 hours). Select the period that best reflects how long you need to step away.
3. Confirm your request: Read the description carefully and confirm that you understand you will not be able to log in or place bets during the Time-Out. Once confirmed, the Time-Out should apply automatically for the selected period and cannot normally be reversed.

During a Time-Out, you are encouraged to uninstall gambling apps, avoid gambling-related websites, and seek support if you find yourself tempted to play elsewhere.

Self-Exclusion

If you feel that your gambling is no longer under control, or if you have tried to limit your play without success, you should consider self-exclusion from the Bet Flip services on betflipi.com. Self-exclusion is a stronger, longer-term measure than a short Time-Out and is designed to help people experiencing, or at serious risk of, gambling-related harm.

How to Request Self-Exclusion

1. Access the self-exclusion menu: Log in (if you are still able to do so) and go to "My Account" > "Responsible Gaming" or "Self-Exclusion". If you cannot find this section, contact customer support via live chat or email and clearly state that you wish to self-exclude.
2. Choose the exclusion period: Available periods typically include at least:
   • 6 months.
   • 1 year.
   • 2 years.
   • 5 years.
   • Lifetime (indefinite, with no intention to reopen).
   Select the period that most accurately reflects the seriousness of your situation and your need to stop gambling.
3. Confirm your decision: You may be asked to read and accept a declaration that you:
   • Understand self-exclusion is a serious, long-term step and not a short break.
   • Agree not to attempt to open new accounts or otherwise circumvent the exclusion.
   • Understand that the operator will take reasonable steps to prevent access but cannot be responsible for gambling activity on other websites or operators.
4. Submit your self-exclusion request: Confirm your selection. You may receive an email summarising the period and key terms of your self-exclusion. Keep this confirmation for your records.

Consequences of Self-Exclusion

• Account access: Once self-exclusion takes effect, you should not be able to log in, deposit, or place bets with the self-excluded account during the selected period.
• New accounts: You must not open new accounts with Bet Flip services on betflipi.com during an active self-exclusion. The operator may take steps to identify and close duplicate accounts.
• Existing balance: Treatment of any remaining real-money balance is governed by the Terms and Conditions and applicable anti-money laundering and identity verification rules. In general, the operator should provide information on how any remaining withdrawable funds will be handled. Non-withdrawable bonus funds may be forfeited as per the bonus terms.
• Reactivation: At the end of a fixed self-exclusion period, any request to reopen an account should be subject to a cooling-off period and further checks. Lifetime exclusions should not normally be lifted, but local policies may vary.

If you are considering self-exclusion, we strongly recommend combining it with external measures such as device-level blocking software and registration with national self-exclusion schemes where available (see "Support Resources" below).

Important jurisdictional note: Bet Flip is operated by Cybertech B.V. with a claimed licence under Curaçao eGaming (licence number 1668/JAZ). This is not a licence from the Gambling Commission in Great Britain, and statutory UK protections (including access to UK-approved Alternative Dispute Resolution providers) may not apply. Self-exclusion on betflipi.com will therefore only cover this site and any other sites operated by the same company where the exclusion is implemented, and will not automatically cover UK-licensed operators.

Support Resources

Professional, independent help is available if you are concerned about your gambling, or about the gambling of someone close to you. The following resources are not affiliated with betflipi.com and can offer confidential support, information, and counselling.

Local Support for UK Players

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and most mobiles) or use live chat via www.gamcare.org.uk. The service is typically available 24 hours a day, 7 days a week, in English, and can provide advice, emotional support, and referrals to local treatment services.
• NHS Gambling Addiction Support: The National Health Service in England and other UK nations offers specialist gambling treatment services. Visit www.nhs.uk and search for "gambling addiction" to find NHS-approved information and referral pathways.
• Local counselling and charities: Many local organisations and charities in the UK provide free or low-cost counselling for gambling-related harms. Your GP (family doctor) can refer you to appropriate services.

International Support Organisations

These organisations provide confidential support. They do not share your personal information with betflipi.com and cannot influence the outcome of individual account decisions, but they can help you understand your situation and consider practical steps to reduce harm.

Self-Exclusion Schemes by Country

• United Kingdom - GAMSTOP: GAMSTOP (www.gamstop.co.uk) is a free, national self-exclusion scheme that allows you to restrict your online gambling with operators licensed in Great Britain. After registration, you will not be able to use gambling websites and apps run by GAMSTOP-participating operators. Important: Because betflipi.com operates under a Curaçao licence (1668/JAZ) and is not licensed by the Gambling Commission, it may not be covered by GAMSTOP. You should therefore also use device-level blocking tools (see below) and consider self-excluding directly with betflipi.com.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): In Spain, the RGIAJ is a central registry that allows individuals to request exclusion from licensed gambling operators. Spanish residents can obtain information through the Dirección General de Ordenación del Juego (DGOJ) website. This registry does not automatically apply to offshore operators such as betflipi.com, so local registration should be combined with other protective measures.
• Other national schemes: Many countries operate their own self-exclusion registries for locally licensed operators. If you reside outside the UK or Spain, consult your national gambling regulator's website for information.

Blocking Apps and Technical Tools

• Gamban: Software that can block access to a wide range of gambling websites and apps on your devices. See www.gamban.com for details on availability, pricing, and supported platforms.
• BetBlocker: A free blocking tool that allows you to restrict access to gambling sites and apps on supported devices for a chosen period. Visit www.betblocker.org for more information.
• Parental controls and browser filters: Standard parental-control tools and browser-based filters can be used to block access to gambling content, particularly on shared or family devices.

These tools are independent of betflipi.com and typically apply across multiple operators. They are especially important for players using sites, such as betflipi.com, that are not covered by UK-wide schemes like GAMSTOP.

Family and Affected Others

If you are affected by someone else's gambling, support is also available to you:

• GamCare - support for affected others: Offers counselling and support for partners, family members, and friends. See the "Affected by someone else's gambling?" section at www.gamcare.org.uk.
• GamAnon (Gamblers Anonymous Family Groups): Provides peer support groups for family members and friends of problem gamblers. Visit www.gamanon.org.uk for meeting information (availability may vary by region).
• Online forums and chats: Several charities and community organisations offer moderated online forums and chats where families can share experiences and coping strategies in a safe environment.

All of these services emphasise confidentiality and professional standards. They cannot access your betflipi.com account but can help you decide on appropriate next steps.

Help for Family

Problem gambling affects not only the person who gambles but also their family, friends, and colleagues. If you are worried about someone who uses the Bet Flip services on betflipi.com, it is important to seek support for yourself and to approach the person in a way that is non-confrontational and focused on care.

How to Start the Conversation

• Choose the right moment: Talk when the person is calm and not currently gambling or under the influence of alcohol or drugs.
• Use "I" statements: Describe how their gambling makes you feel rather than accusing or blaming. For example, "I feel worried when I see you spending so much time and money on gambling."
• Focus on specific behaviours: Mention clear examples (missed bills, secrecy, mood changes) rather than making general attacks on their character.
• Listen actively: Allow them to explain how they see the situation, even if you do not agree. Avoid interrupting or escalating the conflict.
• Encourage professional help: Suggest contacting organisations like GamCare or attending a counselling session together.

Support Groups and Resources for Families

• GamCare online forums and chatrooms: Provide safe spaces for people affected by someone else's gambling to share experiences and receive peer and professional support. See the "Online Support" sections on www.gamcare.org.uk.
• GamAnon (Gamblers Anonymous Family Groups): Offers regular meetings where relatives and friends of problem gamblers can discuss coping strategies in a group environment. More information is available at www.gamanon.org.uk.
• General mental health and relationship services: UK-based services such as Relate, local counselling providers, or NHS psychological services may offer support for relationship strain and stress caused by gambling.

Recommended Next Steps

• Encourage the person to complete a self-assessment (for example, on GamCare or Gambling Therapy) and to consider professional counselling.
• Discuss practical steps such as self-exclusion from betflipi.com, registration with national schemes (e.g., GAMSTOP where applicable), and installation of blocking software on shared devices.
• Seek advice from a GP or mental health professional if you observe signs of depression, anxiety, or self-harm risk.
• Protect your own finances by separating accounts, limiting shared access to money, and seeking independent financial advice if needed.

Remember that you are not responsible for another person's gambling decisions. Seeking support for yourself is an important and legitimate step.

Operator's Commitment

The Bet Flip version of Bet Flip on betflipi.com is operated by Cybertech B.V., a company registered in Curaçao and claiming to operate under licence 1668/JAZ issued by Curaçao eGaming. Although this is not a licence from the Gambling Commission in Great Britain, the operator strives to follow recognised safer-gambling practices appropriate to its business model and licensing framework.

Behaviour Monitoring and Risk Checks

Within the technical and regulatory constraints of its Curaçao eGaming set-up, the operator may use internal tools and checks to identify patterns that could indicate gambling-related harm, including:

• Unusually frequent deposits or rapidly escalating stakes over a short period.
• Repeated attempts to deposit after failed transactions, or frequent use of multiple payment methods.
• Extended continuous play sessions without breaks, particularly at high-risk times (such as late at night).
• Repeated requests to reverse withdrawals or persistent chasing of losses.
• Direct statements in chats or emails that suggest distress, loss of control, or financial difficulty.

Where such patterns are identified, the operator may implement additional checks, apply temporary restrictions, or recommend safer-gambling measures.

Proactive Contact and Interventions

Depending on risk level and local legal requirements, the support team may:

• Send in-account messages or emails reminding you of available tools such as deposit limits, Time-Out, or self-exclusion.
• Temporarily suspend bonuses or promotional offers if there are indications of risky behaviour.
• In higher-risk cases, temporarily restrict deposits or betting limits while requesting further information or encouraging you to take a break or self-exclude.
• Provide information about external support organisations (such as GamCare, Gambling Therapy, and others listed above).

Any contact from support in relation to safer gambling is intended to protect you and is based on patterns observed in your account activity. It does not constitute financial advice and does not guarantee that you will not experience losses. You remain responsible for your own gambling decisions.

Regulatory limitation notice: Because betflipi.com is not licensed by the Gambling Commission in Great Britain and does not use a UK-recognised Alternative Dispute Resolution (ADR) body, UK players do not have access to UKGC-approved ADR channels for disputes related to this operator. Complaints regarding the Curaçao licence may be directed to the regulator via https://verification.curacao-egaming.com or the contact details listed there, but these processes are separate from UK consumer protection frameworks.

Updates

Responsible gaming practices, regulatory expectations, and the tools offered on betflipi.com may change over time. The Bet Flip page for responsible gaming is therefore reviewed periodically to reflect current industry standards, available support services, and any updates to the operator's internal policies.

• How changes are communicated: Material updates to this Responsible Gaming information, or to the underlying Terms and Conditions, may be communicated through one or more of the following:
  • Notices or banners on the betflipi.com website or within your account area.
  • Email notifications sent to the address registered on your account (where permitted and technically feasible).
  • Updates to relevant help centre or FAQ pages.
• Your responsibility: You are responsible for regularly reviewing this page and the Terms and Conditions at https://betflipi.com/terms-and-conditions to ensure you remain informed about current rules and safer-gambling options.

Last updated: 6 January 2026

Contact & Feedback

If you have any questions or concerns about responsible gaming in connection with the Bet Flip services on betflipi.com, or if you would like support in using the available tools, you can contact the operator's support team and request that your query be directed to the responsible gaming function.

Responsible Gaming Contact Channels

• Email: You may contact the operator via the dedicated responsible gaming email address if one is published on betflipi.com (for example, a mailbox such as responsiblegaming@betflipi.com). If no specific address is shown, please use the general support email listed on the site and clearly mark your message with the subject line "Responsible Gaming".
• Telephone or live chat: Where a customer support telephone number or live chat facility is provided on betflipi.com, you may use it to request assistance with deposit limits, Time-Out, self-exclusion, or other safer-gambling measures. Ask to have your query handled by staff trained in responsible gaming.

Feedback and Support Request Form

You may also use the following form structure (as implemented on betflipi.com) to request help, provide feedback, or ask for a review of your account from a responsible gaming perspective. The exact layout and processing of this form may vary depending on the site's current design.

Full name:

Email address (registered on your account):

Username / Account ID (if applicable):

Request type: Set or change deposit/time limits Request a Time-Out (short break) Request self-exclusion Request a safer-gambling account review Concern about a family member or friend Other responsible gaming enquiry

Details of your request:

I confirm that I am 18 years of age or older and that the information I have provided is accurate to the best of my knowledge. I understand that this request does not replace or override the Terms and Conditions of betflipi.com.

Submit responsible gaming request

All responsible gaming enquiries should be handled with sensitivity and confidentiality. However, please be aware that the operator may need to use your information to verify your identity, assess your account activity, and implement appropriate safer-gambling measures in line with its licensing conditions and internal policies.

Reminder: Gambling is intended for adults aged 18 and over. If you believe you or someone you know is at risk, please make use of the tools on this page and contact an independent support service without delay.